Privacy Policy & Terms and Conditions
Doctor Arts Inc.
Privacy Policy
When registering with Doctor Arts Inc., you provide us with your contact information. We use this information to:
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Communicate regarding requested services
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Send documentation such as estimates, invoices, and more
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Share studio news, advertising, and special offers
To remove your information from our database, please contact us directly.
Warranty Repairs
If you notice a defect in your restoration, please contact us immediately:
📞 (305) 479-6826 | ✉️ info@doctorarts.com
Warranty Coverage:
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Standard Restoration: 1-month warranty from the delivery date (covers color change or detachment in the repaired area).
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Best Quality Restoration: 1-year warranty from the delivery date (covers color change, glaze detachment, or parts detachment).
Important Warranty Notes:
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The warranty is void if the item is sold, gifted, or damaged outside of Doctor Arts Inc. premises (e.g., during transport).
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We are not responsible for any damage after the item leaves our custody.
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All restorations aim for excellent quality but may not be 100% invisible.
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Restored colors will differ slightly from the original to maintain the authenticity and integrity of the restoration.
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Restoration repairs must remain visible for ethical reasons.
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No refunds are given once work is completed.
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We do not guarantee timelines: Completion may vary from 1 week to 1 year or more.
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Estimates and Restoration Terms
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Damage evaluation may require removing old repairs at an additional cost.
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If you decline the estimate, we do not reattach or paint removed parts.
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Estimates cover labor only; materials are extra.
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We are not liable for damages from fire, theft, hurricanes, or other uncontrollable events.
Payment Terms:
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50% deposit required to start work.
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Balance due within 5 business days after completion notice.
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For shipped items, full payment must be received before shipping.
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Unclaimed pieces after 30 days will accrue a 1.5% daily storage fee and may be forfeited.
Cancellations:
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You have 1 hour to cancel the repair after confirmation.
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After 1 hour, deposits are non-refundable and work-in-progress must be paid.
Additional Fees:
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Insurance documentation: $150
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Rush order (upon request): +25% surcharge
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Returned checks: $35 fee
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Legal action will be pursued for unpaid balances.
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Care Instructions for Restored Pieces
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Do not wash with hot water or in a dishwasher.
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Do not apply paint remover or harsh chemicals.
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Restored items are decorative only — not food safe.
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Restorations may contain varnishes or materials not safe for food contact.
Questions about care or materials? Please contact our studio.
Shipping Policy
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Customers are responsible for all shipping costs and insurance.
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Please include a prepaid return label with your shipment.
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Doctor Arts Inc. is not responsible for shipping damage.
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If damage occurs, please file a claim with the shipping carrier (UPS, FedEx, USPS, etc.).
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Contact Us
Doctor Arts Inc.
📍 Miami, Florida
📞 (305) 479-6826
✉️ info@doctorarts.com